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Kadlec Becomes One of 13 Planetree-Designated Hospitals in the World

First Hospital in Washington to Receive Designation

Kadlec Regional Medical Center in Richland, Washington has been formally designated by Planetree, Inc. as a “Planetree Designated Patient-Centered Hospital.” This designation recognizes Kadlec’s achievement and innovation in the delivery of patient-centered care. Kadlec Medical Center is the first hospital in the state of Washington and one of only 13 acute care hospitals worldwide to receive the Patient-Centered Hospital Designation since the program’s launch in 2007.

“The Planetree Designation is the only award that recognizes excellence in person-centeredness across the continuum of care,” said Susan Frampton, President of Planetree, Inc., a not-for-profit organization that has been at the forefront of the movement to transform health care from the perspective of the patient for more than 30 years. “The designation signals to health care consumers that Kadlec Regional Medical Center is a hospital where providers partner with patients and families, and where patient comfort, dignity, empowerment and well-being are prioritized with providing top-quality clinical care.”

The criteria that a hospital must satisfy to achieve designation reflect what patients, family members and health care professionals in hundreds of focus groups held across the country say matters most to them during a health care experience. This qualitative data aligns with the growing evidence-base for patient-centered care, and establishes the Planetree Designation as a concrete framework for defining and measuring excellence in patient-centeredness.

More than 50 specific criteria address components of a patient-centered health care experience, including patient-provider interactions, access to information, family involvement, the physical environment, food and nutrition, spirituality, arts and entertainment, and integrative therapies. In addition, the criteria focus on how the hospital is supporting its staff, opportunities for staff, patients and families to have a voice in the way care is delivered, and the ways that the hospital is reaching beyond its walls to care for its community.

Guided by these core components of a patient-centered culture, over the past seven years, Kadlec has implemented a substantial number of initiatives and practices designed to enhance both the patient and staff experience.

“We are delighted and proud to earn Planetree designation”, said Lane Savitch, president, Kadlec Regional Medical Center. “This accomplishment is the culmination of exhaustive work by our staff. Earning Planetree Designation is a tribute to the tireless efforts of our entire team to make sure our patients and their families are at the center of each patient interaction.”

As part of the designation process — which included a site visit by representatives from Planetree — focus groups with recent KMC’s patients and current staff validated that specific patient-centered policies are in place, including non-restrictive visiting hours and an open medical chart policy; that staff members at all levels are involved in the implementation of patient-centered care; and that the hospital’s physical environment is a healing one engaging all of the human senses. The process also included a review of the hospital’s performance on publicly reported patient satisfaction and quality of care measures.

“A strength of the designation program has been the integration of qualitative and quantitative measures,” explained Frampton. “Acute care hospitals in the U.S. awarded designation are held accountable for exceeding quality benchmarks for both quality and patient satisfaction.”

All designation determinations are made by an independent committee of national health care experts and CEOs from previously designated hospitals.

About Kadlec
Kadlec Regional Medical Center is the referral center for southeast Washington and northeast Oregon offering a comprehensive scope of health services including open heart surgery, interventional cardiology and neonatal intensive care. Other key services provided at Kadlec include neurosurgery, inpatient and outpatient rehabilitation, an advanced breast care center and one of the northwest’s most advanced digital outpatient imaging centers.

Kadlec is a locally owned, locally governed not-for-profit health system serving patients of the Tri-Cities and surrounding region.

About Planetree
Founded in 1978 by a patient in San Francisco, today Planetree is an internationally recognized leader in the growing movement to transform the health care experience by considering health care facilities, processes and protocols from the perspective of the patient. In diverse health care settings throughout the United States, Canada, and Europe, Planetree is demonstrating that patient-centered care is not only an empowering philosophy, but a viable, vital, and cost-effective model of care. Today, the Planetree membership network is a global community of more than 250 acute care hospitals, continuing care facilities, outpatient clinics, and consumer health libraries. The Planetree model is implemented in a variety of settings, ranging from 25-bed critical access hospitals to large urban medical centers with more than 2,000 beds.