Kadlec Regional Medical Center

Office Information

888 Swift Boulevard Richland, WA 99352
Phone: 509-946-4611

Thank you for choosing Kadlec for your care. We have convenient hours at our medical center entrances for our patients and their visitors.

Access hours for public entrances

  • Main/Vineyard Pavilion: 5:30 a.m.-8 p.m.
  • Orchard Pavilion: 6 a.m.-7 p.m., excluding holidays
  • Mountain Pavilion North: 6 a.m.-5 p.m., weekdays excluding holidays
  • Emergency Department: 24 hours/day
The parking garage at Kadlec allows convenient parking at the Vineyard Entrance—the preferred entrance for our guests before 8 p.m.

After 8 p.m., the primary entrance is through the Emergency Department, which is always open.

Visitor resources 

If your call is a medical emergency please call 911

  • Kadlec Main Directory: 509-946-4611
  • TDD for Hearing Impaired: 509-943-0070
  • Administration: 509-942-2186
  • American Cancer Society Cancer Resource Center: 509-942-2244
  • Cardio Pulmonary Rehab: 509-627-6258
  • Chaplain: 509-942-2722 | tricitieschaplaincy.org
  • Coumadin/Management Clinic: 509-942-2835
  • Diabetes Learning Center: 509-942-2620
  • Diagnostic Imaging: 509-942-2211
    • Cath Lab: 509-942-2790
    • Mammography Scheduling: 509-942-2754
  • Employee Health: 509-946-4611, Ext. 4551
  • Foundation: 509-942-2661
  • Genetic Counseling: 509-942-2821
  • Gift Shop: 509-946-4611, Ext. 4281
  • Healthy Ages: 509-942-2700
  • Home Health: 509-946-7725
  • Media questions/concerns: 509-942-2814
  • Medical Records: 509-942-2017
  • MRI Scheduling: 509-942-2654
  • Nuclear Medicine: 509-942-2650
  • Outpatient Procedures: 509-942-2677
    • Pre Op Clinic: 509-942-2788
  • Patient Financial Services: 855-367-1343
  • Patient Registration: 509-942-2635
  • Patient Support Services: 509-942-2739
  • Rehabilitation
    • Inpatient Rehab: 509-942-2724
    • Outpatient Rehab: 509-942-2660
  • Security/non-emergency: 509-946-4611, Ext. 4710
  • Social Work Services: 509-942-2636
  • Volunteer Coordinator: 509-946-4611, Ext. 4666
  • Wound Healing Center: 509-942-2835
  • X-Ray Scheduling: 509-942-2621 or 509-942-2655
    • 945 Gothals: 509-942-2616

To express a care concern, please contact a Patient Advocacy team member at our direct line, 509-942-2171 or send us an email.

The Joint Commission

To report a patient safety concern about a health care organization:

  • E-mail: patientsafetyreport@jointcommission.org
  • Phone: 800-994-6610
  • Fax: 630-792-5636
  • Mail:
      Office of Quality and Patient Safety
      The Joint Commission
      One Renaissance Boulevard
      Oakbrook Terrace, Illinois 60181

TTY and Voice Users may call Illinois Relay by dialing 711. For more information visit the Illinois Relay website.

Department of Health

A complaint to the DOH must be in writing, either:

  • Online, via the OCR Complaint Portal: www.doh.gov
  • Phone 360-236-4700
  • Email HSQAComplaintIntake@doh.wa.gov
  • Mail:
      Department of Health
      Health Systems Quality Assurance (HSQA)
      Complaint Intake
      P.O. Box 47857
      Olympia, WA 98504-7857

Planetree is our philosophy of care at Kadlec. Our goal is to make everyone's hospital stay less stressful and more healthful. If you have a Planetree story, we'd love to hear it.

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