Your initial visit is generally requested by your primary care provider. One of our specialists will review your clinical records and related imaging, and we will contact you for an appointment within one week after receiving these records. After scheduling the appointment we will mail a variety of registration and clinical information forms. This will allow adequate time to complete the more detailed sections in the comfort of your home. We ask that you return the forms prior to your visit. If you are unable to complete the forms your visit may be re-scheduled.
Please bring insurance cards and any other identification required by your insurance plan. It is important that patients understand their insurance benefits including coverages, exclusions and limitations, as well as requirements for appointments with specialists so there are no surprises at the time of your appointment. Many plans require authorizations prior to the visit, and while we make our best attempt to secure those when we identify the need, it is still the patient’s responsibility to ensure a current authorization is in place prior to the visit.
We will make copies of your insurance card as well as take a photo of you on your initial visit, so we can identify you if future appointments are necessary. Our contract with insurance plans requires that we collect your co-payment at the time of service. For your convenience, we accept Visa, MasterCard and Discover. If you are being seen for motor vehicle accident, or other third party insurance, or private pay, we require payment at the time of service.
We will do our best to see patients promptly; however occasionally there are unavoidable delays. We will strive to keep you informed and try to make your wait as short as possible. There are circumstances around which your appointment may need to be re-scheduled including:
- Incomplete or missing paperwork
- Missing authorization
- Inability to make co-payment
- Unavoidable emergencies at the hospital
If you are unable to keep your appointment, please provide a minimum of 24-hour notification so that we can offer that time to another patient.